Shipping policy

Delivery Timeframes

  • Standard Delivery: Orders typically arrive within 3-5 business days (Monday through Friday) between 10 AM and 5 PM Eastern Standard Time.
  • Orders are not processed on Sundays.
  • Most orders are shipped within 48 hours of receiving payment, excluding weekends and holidays.

Shipping Information

For USA Customers

  • Standard Shipping: Orders are shipped from our U.S. warehouse via USPS (www.usps.com).
  • If an item is unavailable in our U.S. warehouse, it will be shipped from our China warehouse using DHL (www.dhl.com), FedEx (www.fedex.com), or UPS (www.ups.com).

For Non-USA Customers

  • Europe, Canada, and UK: Orders are shipped from our China warehouse via DHL or TNT. Estimated delivery time: 4-7 business days. Free shipping is available for these regions.
  • Africa: Orders are shipped from our China warehouse via DHL. Shipping fee: $15. Estimated delivery time: 5-10 business days.
  • Other Remote Locations: Shipping fees are calculated based on the order weight and are paid by the customer.

Customs Fees and Responsibilities

  • Customs Duties: Buyers are responsible for any customs duties or taxes imposed in the destination country.
  • Delivery Delays or Address Modifications: Any additional costs incurred due to delivery delays or address changes will be borne by the buyer.
  • Cancellations and Returns: If an order is canceled or returned for personal reasons after shipment, the associated costs will be the buyer’s responsibility.

Important Shipping Notes

  • Weekend Processing: Orders are not processed on U.S. Saturdays and Sundays. Additionally, most shipping providers do not operate on Sundays.
  • Sales & Holiday Processing: Orders are not processed on Sundays, and shipping times may be extended during sales or holidays.
  • Contact Information Requirement: Orders without valid contact details or accurate addresses will be held for 5 business days. If not updated within this period, the order will be canceled, and payment refunded.

Payment Information

Accepted Payment Methods

  • MasterCard, Visa, American Express, Discover, Apple Pay, and Google Pay.

Credit Card Payments

  1. Select your preferred payment method.
  2. Enter your card information to complete the transaction.
  3. After clicking the checkout button, provide your shipping and billing information, select "Credit/Debit Card" as your payment method, and enter your card details.

Note: Your credit card will be charged when you place your order.

For any additional questions, please contact our customer service team at support@buhairllc.com.