How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.

How to track my order?

Please track your order at our Tracking Page.

I never got my order, what do I do?

Please be sure to track your order on our Tracking Page. For a faster response, please initiate a chat here to provide the necessary details.

Do you ship internationally?

Currently, we are not offering international shipping.

What is affiliate marketing?

Affiliate marketing is a performance-based marketing strategy where businesses reward individuals for driving traffic or sales through their unique referral links.

How do I get paid as a BU HAIR affiliate?

Payments are processed on a scheduled basis, currently via direct deposit or bank transfer, once the minimum payout threshold of $10 is met.

Is there a cost to join BU HAIR’s affiliate program?

No, joining BU Hair's affiliate program is completely free. There are no upfront costs or membership fees—just sign up, get your unique referral link, and start earning commissions on sales made through your link. Ready to join? 😊

Why is affiliate order not recorded?

Affiliate order will be recorded only if it has been paid. If the order is pending (such as COD order), it will not be recorded until you mark the order as paid in our store.

What does "Affiliate order refunded" mean?

If the affiliate order is fully refunded, the commission will be invalid. In the event of partial refund, the commission will be partially invalid.

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Do you offer store credit?

Yes, we do offer store credit. Once the product is returned and accepted, the credit will be applied directly to your online BU Hair account. For more information on our refunds & returns, please refer to our Refund Policy.

What payment methods do you accept?

BU Hair accepts the following payment methods:American ExpressApple PayGoogle PayMastercardVisa

Why was my payment declined?

Payment declines can occur for various reasons, such as incorrect payment details, insufficient funds, or issues with the payment provider. If your payment was declined, please verify your payment information and contact your bank or payment provider. For further assistance, contact us through our contact form ⭐ or chat with customer service through our live chat. ❓

Are my payment details secure?

Yes, we are a reputable online retailer that uses secure encryption technologies to protect customers' payment information. For detailed information on our security practices, please refer to our Privacy Policy.

Can I change my payment method after placing an order?

For assistance, please reach out to customer service.

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